PureShot XHow can we help?
Most questions are answered below. If yours isn't, write to us and a person will reply, usually within a day.
Screen Recording, Accessibility and the macOS shortcuts.
Activating, moving between Macs, and lost keys.
support@pureshotx.com
Setup and permissions
Which Macs does PureShot X run on?
Macs with Apple silicon running macOS 15 Sequoia or later.
Why does PureShot X need Screen Recording permission?
macOS requires it for any app that captures the screen, including screenshots. PureShot X asks once during setup. If you skipped it, open System Settings › Privacy & Security › Screen & System Audio Recording and turn on PureShot X.
Accessibility permission is optional. It's only needed for automatic scrolling in scrolling capture.
Permissions look granted, but PureShot X keeps asking.
macOS sometimes keeps a stale entry after an app is replaced. Quit PureShot X, remove it from the Screen Recording list with the minus button, then open PureShot X again and grant it when asked.
⇧⌘3, ⇧⌘4 and ⇧⌘5 still open the macOS screenshot tool.
macOS keeps those shortcuts until you turn them off. Go to System Settings › Keyboard › Keyboard Shortcuts › Screenshots and switch them off, or assign PureShot X different shortcuts in Settings › Shortcuts.
Where are my screenshots saved?
In Desktop › Screenshots by default. Change the folder in Settings › General and the file format in Settings › Screenshots, or set up smart filing rules.
How do updates work?
PureShot X checks for updates once a day. With automatic updates on, a new version downloads in the background and installs when you're not in the middle of a capture or recording. You can also choose Check for Updates from the menu bar icon.
Licenses
How do I activate Pro?
After checkout, copy the key from the confirmation page. In PureShot X, open Settings › License, paste the key and click Activate.
I lost my license key.
Use Send me my key with the email you used at checkout, or click "Lost your key?" in Settings › License. We'll email it to you.
I got a new Mac. How do I move my license?
A license works on up to three Macs at once. If you're at the limit, open Settings › License on a Mac you no longer use and click Remove License, then activate on the new one. If the old Mac is gone, email us and we'll free the seat.
Does Pro need an internet connection?
Only to activate. After that, your key is checked on your Mac and Pro works offline. PureShot X checks in about once a day when it can, to pick up subscription renewals.
What happens when my subscription or update window ends?
Monthly and yearly plans: Pro turns off when the subscription ends, and the free features stay. The 3-year license: you keep Pro on every version released during your three years. Newer versions ask you to renew.
How do I cancel a subscription?
Email support@pureshotx.com from the address you used at checkout and we'll cancel it. Pro stays on until the end of the period you paid for.
Privacy
Do my screenshots leave my Mac?
No, unless you send them somewhere: an upload to your cloud library (or your own storage), or a question to Claude, which passes through our server to Anthropic and isn't stored. Text recognition, translation and redaction all run on your Mac. Read the full privacy policy.
How does the cloud library work?
Pro includes a cloud library. Click Upload on a capture, or turn on "Upload every screenshot" in Settings › Cloud, and you get a link to share. See everything you've uploaded at your library: sign in with your license's email, or click Open Library in Settings › Cloud. Uploads are kept for 30 days; pin anything you want to keep. You can also send uploads to your own S3, R2 or custom server instead.
How does Ask Claude work?
Select an area and ask, or click Ask Claude in the editor. Pro includes 60 questions a month; Settings › Claude shows how many are left and lets you add 100 more for $5. Your question and the image go through our server to Anthropic, which writes the answer. We count your questions but don't keep the image, the question or the answer.